Payments, Plainly.

ARCRYN™ operates on a subscription basis, billed either monthly or annually depending on your selected plan. Charges are processed automatically at the start of each billing cycle unless the subscription has been canceled beforehand.

• —Subscription payments are billed in advance for the upcoming period.
• —Annual plans are billed once per year at a discounted rate versus monthly billing.
• —Monthly plans renew automatically each month until canceled.

• —Used subscription periods — once a billing cycle has been substantively used, that period is non-refundable.
• —Distribution completed — once a release has been submitted for delivery to DSPs, the associated charge is final.
• —Manual service finished — one-time services (e.g. manual metadata correction, expedited delivery) that have already been completed.

If you dispute a charge directly with your bank or card provider instead of requesting a refund through ARCRYN™, your account may be suspended pending investigation of the dispute. Please contact billing support first — most billing issues are resolved faster through a direct refund request than through a chargeback.

• —Applicable taxes (including GST, where relevant) are calculated and added at checkout based on your billing address.
• —Currency conversion, where applicable, is handled by our payment processor at the prevailing exchange rate.
• —Processing fees charged by your bank or card issuer are not covered by ARCRYN™ and are not included in any refund.

Refund requests are submitted directly through your dashboard:

• —Go to Dashboard.
• —Open Billing.
• —Select Refund Request.
• —Your request enters Review.
• —You receive a Decision by email and in-dashboard notification.

Refund requests are typically reviewed and resolved within 2–7 business days of submission. Approved refunds are returned to the original payment method and may take additional time to appear depending on your bank or card issuer.